Shipping and returns

Last updated September 2026

How an order works

You plot your round, choose your print and pay when you order. Payment is by card through Stripe, and we never see your card number. Every order comes with this promise:

Proof in 2 business days. Up to 2 rounds of changes. Full refund if you don't approve before printing.

Your proof arrives by email within 2 business days of your order. Business days are Monday to Friday, except Thanksgiving, Christmas Day and New Year's Day. If your order's details come later, for example a gift where the golfer plots the round, the 2 business days start when we have them.
Changes: reply to the proof with anything you want changed. Up to 2 rounds of changes are included. A round is one reply with everything you want changed.
Full refund if you don't approve: if you don't approve the proof before we print, tell us and we refund you in full. For a digital file, that's before we send the file.

Delivery

Prints are delivered within 10 business days of your order, including the proof. Any time you take to review the proof or answer a question from us is added to that.
Digital files are emailed within 1 business day of your approval.
If we can't make it: we email you before the promised date with a new date. You can then cancel for a full refund, or tell us to go ahead. If the delay would be more than 30 days and you haven't told us to go ahead, we cancel the order and refund you in full.
Need it by a certain date? Put it in the notes when you order. If we can't make it, we tell you before we start, and you can cancel for a full refund.

Shipping

Shipping is free to the lower 48 states and Washington, D.C. Prints ship rolled in a sturdy tube, and you get tracking by email when your order ships. To flatten a print, lay it face down on clean paper under a few books for a day or two, or let your framer do it.

Alaska and Hawaii: checkout accepts these addresses, but free shipping covers the lower 48 states. We contact you before printing. If we can ship to you, there is no extra charge. If we can't, we refund you in full.

We don't ship outside the United States yet.

Cancelling

Before you approve the proof: cancel any time by replying to the proof or emailing us, and we refund you in full.
After you approve it: your print is made for you, so the order can't be cancelled, except for a late delivery as described under Delivery.

Refunds

Refunds go back to the card you paid with, including any sales tax, within 5 business days of the cancellation. Your bank may take a few more days to show it.

Damaged, misprinted or lost

Each map is made for you, so we don't take returns for a change of mind after you approve the proof. That is what the proof is for.

We replace your print free if it arrives damaged, doesn't match the proof you approved, or has a printing defect. Email brian@teetowall.com within 14 days of delivery with your order number, a photo of the problem, and a photo of the packaging if it was damaged in transit. Please keep the print and packaging until we have sorted it out.

If tracking shows your order delivered but you can't find it, check with neighbors and your local post office, then email us within 14 days. We work with the carrier to find it or send a replacement.

Questions

Email brian@teetowall.com with your order number and we reply within one business day.