Shipping and returns

Last updated September 2026

Proofs and payment

Every order starts with a digital proof, emailed within 3 business days of receiving your details and shot data. You can ask for changes until you're happy with it. Once you approve the proof, we email a secure payment link. Nothing is printed or charged until you approve and pay.

Production and delivery

• Digital files are emailed within 1 business day of payment.
• Prints and framed prints ship within 5 to 7 business days of payment. U.S. delivery usually takes 3 to 5 business days after that.
• If you need your order by a specific date, tell us when you order and we'll let you know whether we can make it.

Shipping

Shipping is free anywhere in the United States. Unframed prints ship flat in rigid packaging, and framed prints are boxed with corner protection. You'll receive tracking by email when your order ships. For shipping outside the U.S., email us before ordering.

Returns and replacements

Each map is custom-made for you, so we can't accept returns or exchanges for a change of mind. That's why every order includes a proof you approve first.

We'll replace your order free if it arrives damaged, if it doesn't match the proof you approved, or if it has a printing defect. Email brian@teetowall.com within 14 days of delivery with your name, a photo of the problem, and a photo of the packaging if it was damaged in transit. Please keep the damaged item and packaging until we've resolved the issue.

Lost packages

If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office, then email us within 14 days. We'll work with the carrier to find it or send a replacement.

Cancellations

You can cancel at any time before you pay, at no charge. Once you've paid and printing has started, orders can't be cancelled.

Questions

Email brian@teetowall.com and we'll get back to you within one business day.